FAQ

Frequently Asked Questions

How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information. Please allow a short period for tracking updates to appear after dispatch.

How long does shipping take?
Delivery times vary depending on your destination and the shipping method selected at checkout. Estimated delivery times are shown during checkout and may be affected by carrier delays, customs, or peak periods.

Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible. We’ll do our best to help, but changes or cancellations may not be possible once an order has entered processing.

Can I return an item?
Eligible items may be returned in accordance with our Returns & Refunds Policy. Please review the policy before sending anything back, as certain items may be subject to specific return conditions.

What if I receive the wrong or damaged item?
Please contact our Customer Care team with your order number and clear photos of the item received. We’ll review the issue and help you with the appropriate next steps.

How do I choose the right size?
We recommend checking the size information provided on each product page before ordering. Sizing can vary between styles, so product-specific measurements should be used whenever available.

Do you ship internationally?
Available shipping destinations and delivery options are displayed at checkout. Shipping availability may vary depending on the destination and product.

Will I have to pay customs or import fees?
Depending on your destination, customs duties, taxes, or import fees may apply. These charges are determined by local authorities and may be the responsibility of the recipient where applicable.

I entered the wrong shipping address. What should I do?
Contact us as quickly as possible with your order number and the correct details. Once an order has been processed or shipped, we may not be able to update the delivery address.

How can I contact Renvioe?
Visit our Contact Us page and send us a message through the contact form. If your enquiry is about an existing order, please include your order number so we can assist you more efficiently.