Shipping policy

SHIPPING & DELIVERY

Thank you for shopping with Renvioe.

ORDER PROCESSING

Orders are generally prepared for shipment after payment has been successfully confirmed.

Processing times are separate from estimated delivery times.

During high-volume periods, promotions, holidays, or product launches, processing may take longer than usual.

DELIVERY TIMES

Estimated delivery times vary depending on your destination and the shipping method selected at checkout.

Delivery estimates are provided as guidance and are not guaranteed.

Delays may occasionally occur due to courier networks, customs processing, weather conditions, public holidays, or other circumstances outside our reasonable control.

SHIPPING COSTS

Available shipping options and applicable charges will be displayed at checkout before payment.

Free shipping may be available when the order meets the conditions displayed on our website.

TRACKING

When tracking is available, you will receive shipping confirmation details after your order has been dispatched.

Please allow some time for tracking information to update after the parcel has been handed to the carrier.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate delivery information at checkout.

If you notice an error in your shipping address, please contact us immediately.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

DELIVERY ISSUES

If your tracking shows an unusual delay or you believe your parcel may be missing, please contact our Customer Care team.

We will assist you in reviewing the shipment with the available carrier information.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Where these charges are not collected during checkout, they may be payable by the recipient.

Renvioe does not control charges imposed by local customs authorities.

CONTACT

For shipping enquiries, contact:

Email: kidukaycheg@hotmail.com

Please include your order number when contacting us about an existing order.